‬Contact Jobcentre Plus UK’s department for Carer’s Allowance 0345 608 4321 to enquire about your eligibility for the benefit if you look after someone with disabilities for more than 35 hours a week before making a claim.‬‬‬

About Carer’s Allowance

Carer’s Allowance is a non-means tested benefit that is awarded to successful claimants by the UK government. You must care for a disabled person for at least 35 hours a week in order to receive the benefit and cannot receive over a set threshold with any other salary. Successful claimants must be over 16 years of age but not currently in fulltime education to receive the amount of £62.10 per week (as of 2017).

Carer’s Allowance General Enquiries – 0345 608 4321

Call Jobcentre Plus UK’s Carer’s Allowance helpline number 0345 608 4321 to contact a DWP representative about the possibility of making a claim for the benefit. Callers can discuss whether they are eligible as the allowance is only available if you look after someone for at least 35 hours a week and if that person receives certain benefits such as DLA. Furthermore if you qualify to claim for CA then you can discuss the rate of weekly payments while also asking about the limitations on earning a salary from paid employment when receiving the benefit. If you have been caring for an individual with disabilities but have not yet claimed for CA then you may be awarded back payments for the time you have been a carer with a successful application. Callers should also report any change in circumstances if they are currently receiving Carer’s Allowance as they may be otherwise made to pay back the excess.

Call Costs and Opening Hours

The Jobcentre Plus UK helpline operates a local 03 contact number that charges callers the standard per-minute rate as any other geographical calls when using a UK mobile or landline telephone. However, you may be able to make an enquiry about Carer’s Allowance for free if you are using any inclusive free minutes that have been offered by your telephone’s service provider. The Carer’s Allowance department at Jobcentre Plus is available to be contacted during the working with the opening hours of 8:30am-5pm Monday to Thursday, 8:30am-4:30pm Friday.

Important Carer’s Allowance Contacts


Carer’s Allowance Helpline UK Contact Number Opening Hours
Carer’s Allowance General Enquiries 0345 608 4321 8:30am-5pm Monday to Thursday, 8:30am-4:30pm Friday
Carer’s Allowance Textphone 0345 604 5312 8:30am-5pm Monday to Thursday, 8:30am-4:30pm Friday
Jobcentre Plus – Existing Claims General Enquiries 0345 608 8545 8am-6pm Monday to Friday
Universal Credit Enquiries 0345 600 0723 8am-6pm Monday to Friday

Make an Online Application

Once you have asked the Jobcentre representative any necessary enquiries, you can make a claim for Carer’s Allowance online by filling in the required information on the DWP Website.

Make a Claim in Person

If you require additional support when making a claim for Carer’s Allowance then you can do so in person with a member of the UK’s DWP staff after finding your nearest Jobcentre online on the GOV.UK contact page.